National Library Underpayment

The National Library of Australia, based in Canberra, has self-reported underpaying casual workers for the past two decades. The National Library is a public Commonwealth entity and has entered an enforceable undertaking with the Fair Work Ombudsman.

The payroll mistake was identified during an internal audit the Library discovered they had not been paying casual library assistants penalty rates on weekends and public holidays, since 2000. In total 106, current and former employees had been underpaid, $245, 359 in wages and superannuation. Underpayments for individual employees ranged from $12 to nearly $20,000.

Since identifying the mistake, more than half of employees effected have been reimbursed, with additional interest on all back payments. The Library has cooperated with the Fair Work investigation and demonstrated a strong commitment to rectifying underpayments.

The enforceable undertaking requires the National Library to accept stringent new measures to comply with employment law at its own cost including external auditing, displaying a notice of breaches, and changing systems and processes to ensure future compliance. The National Library was not required to make a contrition payment due to its cooperation and swift back-payments.

For assistance determining the correct pay rate for your employees contact ProcessWorx on (08) 9316 9896 or

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Written by Danielle McNamee


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Marisa Ross

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Marisa is an experienced and motivated HR professional with a strong HR generalist and business operations background with a focus on employee relations, performance management, leadership training & development, workers compensation & injury management, and employee retention. Marisa holds a Bachelor of Human Resource Management and a Bachelor of Behavioural Science with a minor in Counselling. Having worked in a variety of industries from SMEs to large blue-chip organisations, Marisa is passionate about enriching employee experience, employee retention, and building leadership capability in people management.

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Aimee Grigson

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Aimee has a strong understanding of Workplace Health and Safety Legislation and standards and has extensive HSEQ experience in a number of industries. Aimee has a great ability to engage across all levels of organisation, including field teams, leadership and external stakeholders. Aimee ensures Health and Safety Management Systems are compliant to legislation, effectively implemented and understood by all. Aimee has a Certificate IV in Work Health and Safety and qualifications in auditing and incident investigations. Aimee is passionate about coaching and developing small businesses towards a positive safety culture.