Underpayment costs $2.3 Million.


Between 2010 and 2016, Sunglass Hut failed to pay correct wages to 620 staff across Australia. The Fair Work Ombudsman found Sunglass Hut to be in breach of the General Retail Industry Award, and as a result has had to pay $2,294,496 in overtime wages, with individual underpayments ranging from $4 to $42,912.

What is important to note is the awards and rates sometimes change yearly, and it’s important to keep up to date so no one in your retail business is affected.

Over the past 4 years the retail award has been in the review process, particularly in review of penalty rates. The Fair Work Commission has handed down a decision as of 1st October 2019 to apply changes to the retail award rates.

Effective from 1st October 2019, penalty rates for casuals working Saturdays or Weekday evenings increases by 5%.

The new rates will be:

  • 135% for evening work (Mon-Fri)
  • 145% for Saturday work

ProcessWorx based in Perth, Western Australia, is personally dedicated to helping small business with HR support, HR advice and farm safety. If you require HR support, HR advice, farm safety please contact ProcessWorx on (08) 9316 9896 or email enquiries@processworx.com.au



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Marisa Ross

HR Advisor

Marisa is an experienced and motivated HR professional with a strong HR generalist and business operations background with a focus on employee relations, performance management, leadership training & development, workers compensation & injury management, and employee retention. Marisa holds a Bachelor of Human Resource Management and a Bachelor of Behavioural Science with a minor in Counselling. Having worked in a variety of industries from SMEs to large blue-chip organisations, Marisa is passionate about enriching employee experience, employee retention, and building leadership capability in people management.

Aimee Grigson

Aimee Grigson

WHS Advisor

Aimee has a strong understanding of Workplace Health and Safety Legislation and standards and has extensive HSEQ experience in a number of industries. Aimee has a great ability to engage across all levels of organisation, including field teams, leadership and external stakeholders. Aimee ensures Health and Safety Management Systems are compliant to legislation, effectively implemented and understood by all. Aimee has a Certificate IV in Work Health and Safety and qualifications in auditing and incident investigations. Aimee is passionate about coaching and developing small businesses towards a positive safety culture.